Frequently Asked Questions

Our management fees are based on factors like property size, rent level, difficulty of property maintenance, and the amount of time necessary to maintain the property. We charge lower management fees than most other companies in the Rogue Valley. Contact us for a specific quote on your property.

No. We bill owners exactly the invoice price for any repairs, maintenance, and supplies. Many other property managers mark these up. We do not. You pay what the contractor charges, nothing more.

We personally inspect every property monthly at a minimum. Regular inspections let us catch small problems before they become expensive ones, and they keep the property in top condition for both owners and tenants.

We manage residential, commercial, and industrial properties across the Rogue Valley including Medford, Ashland, Talent, Phoenix, Jacksonville, and surrounding areas. Single-family homes, multi-unit, retail, office, and industrial.

We are available 24/7 for emergencies. When a pipe bursts at 2 AM, you do not have to deal with it. We do. We have trusted contractors on call who respond quickly.

Tenants submit maintenance requests through the online portal or by contacting us directly. We assess the issue, dispatch the right contractor from our trusted network, oversee the work, and make sure it is done properly. Owners are billed the exact invoice amount with no markup.

We meet all prospective tenants face-to-face at the property. We run full background checks, credit checks, verify employment and income, and check rental history. Meeting people in person tells you a lot that a computer screen does not.

Tenants can pay rent online through our tenant portal. They can also view their balance, submit maintenance requests, and manage their account online.

Yes. Owners have access to the owner portal where you can view property performance, maintenance requests, financials, and detailed reports on occupancy, rent rolls, and budgets.

Yes. We conduct a market rent analysis to make sure your property is priced competitively. The right price means less vacancy time and better quality tenants. We know the Rogue Valley rental market inside and out.

We serve the entire Rogue Valley in Southern Oregon including Medford, Ashland, Talent, Phoenix, Jacksonville, and the surrounding areas. Our office is located in Medford.

Carolyn Shaw-Straus has been a property owner and manager in the Rogue Valley for over 40 years. She started Southern Oregon Property Management at the request of property owners who were looking for competent, reliable, professional management for their properties.

Three reasons: lower management fees, zero markup on repairs, and hands-on management. We inspect every property monthly, meet every tenant in person, and treat your property the way we treat our own rentals. Our lower costs also mean you can price rent competitively, keeping vacancies low and tenants happy.

Call us at 541-840-8075 or email southernoregonpm@gmail.com. We will set up a time to meet with you, look at your property, and put together a management plan and fee quote specific to your situation.